Unified Solutions for One

Experience

Brandon Hall brings over a decade of extensive expertise in the automotive, finance, and insurance sectors. Known for his forward-thinking and innovative approach, Brandon has developed and leading, cross-industry technology solutions that have significantly transformed business processes. His leadership and strategic vision have been instrumental in driving the growth of multiple ventures, making him a key figure in enhancing innovation and efficiency within complex markets. Brandon’s ability to blend industry knowledge with technological solutions consistently positions him as a leader in fostering transformation, growth, and sustained success across diverse sectors.

Mark Pape brings over 50 years of financial leadership experience to the company. His distinguished career spans investment banking, corporate finance, and executive management, with a focus on driving growth and stability across industries such as insurance, technology, and private equity. Mark’s expertise in financial strategy and corporate governance has been a cornerstone of success for the organizations he’s guided. A certified public accountant, Mark is also deeply committed to community service, having contributed to numerous nonprofit organizations. His extensive experience and dedication to excellence make him a vital asset to the company’s financial leadership.

Tab Edmundson brings more than 30 years of executive leadership in the automotive industry, specializing in vehicle lifecycle management, payment solutions, and innovation. He most recently served as President of DDI Technology, where he transformed the company into a national competitor and grew revenue by 300% in three years. Prior to that, Tab spent over two decades at Insurance Auto Auctions (IAA), leading client solutions, account management, and system development, including the launch of IAA Loan Payoff. Known for scaling teams, building client trust, and delivering measurable growth, Tab is a proven leader driving operational and market success.

Sean Fennema is a seasoned operations and automotive finance leader with more than three decades of experience spanning lending, servicing, portfolio management, risk, and operational strategy. As Vice President of Operations at EPIC, Sean leads operational execution and process development across the company’s growing automotive payments platform. He has held senior leadership roles at organizations including GMAC, Capital One, USAA, and Crescent Bank, leading large-scale operational initiatives and strengthening risk controls and customer experiences. With deep expertise in automotive finance, Sean brings a strong understanding of the processes, controls, and relationships that power the automotive ecosystem.

Brady Ferron brings over 25 years of professional experience, including more than two decades in automotive technology, marketing, and fintech. He has held senior roles at PureCars, Cloud Theory (which he co-founded), and Epsilon, where he consistently drove growth, strategic partnerships, and commercial strategy. Brady’s expertise spans CRM, DMS, OEM, and fintech solutions, allowing him to bridge technical and business conversations with clients and partners. Recognized for building and scaling high-performing sales and customer success teams, he combines big-company discipline with startup grit – making him the ideal leader to accelerate revenue, deepen partnerships, and drive customer adoption for the company.

Ryan Fagan is an accomplished product leader with deep experience building enterprise technology across automotive, financial, and operational workflows. With more than a decade in product management at IAA, Ryan has led large-scale initiatives spanning vehicle titling, lien payoff and loan closure, financial settlement, workflow automation, and API integrations. He is also co-inventor of a U.S. patent for AI-powered document classification, reflecting his ability to apply emerging technology to complex operational challenges. Ryan brings a unique foundation in both technology infrastructure and product strategy and is known for translating complex business needs into scalable, customer-focused solutions that improve efficiency, accelerate turnaround times, and deliver measurable operational impact.

Michelle Russell brings more than 20 years of automotive experience, with a diverse background spanning vehicle titles, total loss, salvage, and complex transaction workflows. Over the past several years, she has focused on account management and technology-enabled automotive solutions, serving as a trusted partner to customers navigating operational and process challenges. As Senior Account Manager at EPIC, Michelle works closely with customers to strengthen relationships, support adoption, and help ensure a seamless experience. Known for her deep operational knowledge, responsiveness, and client-first approach, Michelle is passionate about driving efficiency, solving problems, and helping customers succeed.

Karen Dudash brings more than 20 years of automotive experience, with a background spanning dealership operations, finance, customer success, SaaS implementation, and account management. As Senior Account Manager at EPIC, Karen works closely with customers to strengthen relationships, drive platform adoption, and ensure a seamless experience from onboarding through ongoing use. Her experience includes managing large automotive SaaS portfolios and supporting complex, multi-location dealer groups through implementation, training, and product adoption. With firsthand dealership experience across sales, finance, inventory, and customer operations, Karen brings a practical understanding of the challenges customers face and a consultative, hands-on approach to helping them succeed.

Paula Swann is an experienced automotive and technology leader with more than 20 years of experience spanning account management, business development, dealer solutions, and customer growth. As Senior Account Manager at EPIC, Paula works closely with customers to strengthen relationships, support adoption, and ensure they realize lasting value from EPIC’s platform. Throughout her career, she has worked with more than 1,000 automotive dealerships and major dealer groups, with leadership roles across automotive SaaS, retail technology, remarketing, and financial services. Known for her relationship-driven approach and deep understanding of the automotive ecosystem, Paula is passionate about helping customers navigate change, improve performance, and achieve long-term success.

Patricia Underwood is a dedicated client support leader focused on delivering a responsive, seamless, and high-quality experience for EPIC’s customers. As Client Support Lead, she oversees day-to-day client support, helping dealers navigate issues, resolve questions, and get the most value from EPIC’s platform. Patricia has played an important role in strengthening EPIC’s support operations and client relationships, earning a reputation for responsiveness, follow-through, and a customer-first approach. With a focus on process improvement, cross-team coordination, and client advocacy, Patricia helps ensure every customer interaction reflects EPIC’s commitment to exceptional service.